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Returns

Need to return something?

Please fill out the below form to begin your return request process.

IMPORTANT: Please only submit your return request ONCE! Duplicate requests can cause your return process to take longer. Once you have submitted the form you should receive a confirmation email that we have received your request. Please allow 24-48 hours for us to process your request and send you an RGA number with further instructions.

Click here for complete information about our return policy.

Return Request Form

  • Please review our Return Policy below before submitting your return request.

  • * Required Fields

Return Policy

You may return ANY Rough Country product within 90 days of the purchase date for a FULL REFUND of the original purchase price.
  • Introduction:
    • Rough Country will provide return shipping free of charge. Please include all original items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns accepted after 90 days. Rough Country will provide a return shipping label upon request.​

      Refunds will be applied to the original payment method that was used. Refunds are generally issued within 3 business days of Rough Country receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.
  • Non-Rough Country Brand Returns:
    • Non-Rough Country branded products, such as tires and wheels, may be subject to up to a 20% re-stocking fee depending on condition of returned items.
  • Purchases from Rough Country Dealers:
    • Items purchased from Rough Country Dealers or stores must be returned to those stores in conjunction with that store's policy.
  • Warranty and Defective Returns:
    • If you have been issued a warranty replacement part, we may request you return the defective part. If necessary, this procedure will be highlighted further when you've submitted a Warranty Claim. Read more about our Lifetime Replacement Guarantee.
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