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Returns

Need to return something?

Please fill out the below form to begin your return request process.

IMPORTANT: Please only submit your return request ONCE! Duplicate requests can cause your return process to take longer. Once you have submitted the form you should receive a confirmation email that we have received your request. Please allow 24-48 hours for us to process your request and send you an RGA number with further instructions.

Click here for complete information about our return policy.

Return Request Form

  • Please review our Return Policy below before submitting your return request.

  • * Required Fields

Return Policy

You may return ANY Rough Country product within 90 days of the purchase date for a FULL REFUND of the original purchase price.

  • Introduction:
    • You are responsible for return shipping charges. Please include all original items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns accepted after 90 days. Rough Country will provide a return shipping label upon request.​

      Refunds will be applied to the original payment method that was used. Refunds are generally issued within 3 business days of Rough Country receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.
  • Non-Rough Country Brand Returns:
    • Non-Rough Country branded products, such as tires and wheels, may be subject to up to a 20% re-stocking fee depending on condition of returned items.
  • Purchases from Rough Country Dealers:
    • Items purchased from Rough Country Dealers or stores must be returned to those stores in conjunction with that store's policy.
  • Warranty and Defective Returns:
    • If you have been issued a warranty replacement part, we may request you return the defective part. In these cases Rough Country pays for return shipping. If necessary, this procedure will be highlighted further when you've submitted a Warranty Claim. Read more about our Lifetime Replacement Guarantee.
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