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Same Day Shipping
WE ARE PROUD TO OFFER SAME DAY SHIPPING ON ORDERS PLACED BEFORE 4:30PM (CST)!
If you place your order before 4:30pm (cst) your order will be shipped that day. Parts ordered must be in stock for the order to ship. Approximately 98% of all orders placed leave our warehouses the same day (not including weekends & holidays). Even with our huge inventory, we may run out of an item. If this is the case you will receive an email with an expected availability date. Once an order has shipped, average UPS Ground transit time is an additional 1 to 3 working days. View our average UPS transit times time map below. Watch our "Nobody Likes to Wait" video here.
All orders are shipped UPS Ground standard but we also offer Next Day Air and 2nd Day Air options. We cannot accept PO boxes or an APO. Shipments are made to all 50 states & Canada.
View UPS U.S. transit map :: View UPS Canada transit map
Any shipment shortage must be reported within 5 business days. For any packaging errors, you must provide us with a date/package code that is on the label with the part number. This is needed to facilitate quality assurance in identification of additional problems.
Unless otherwise directed, all orders will be entered as ship and back order. Back orders will be shipped as they become available. We will contact you prior to shipment for back orders over 5 days old. Freight will not be allowed for back orders unless it is shipped with another qualifying order.
Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling RoughCountry.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS) delivering the order.