Rough Country Suspension Systems offers a Lifetime Replacement Warranty on all suspension products including Shocks and Stabilizers*
. All products are warranted to be free from defects in material and craftsmanship for the life of the vehicle if utilized in accordance with the manufacturer's instructions for installation and operation of said products. Rough Country's Lifetime Replacement Warranty is non-transferable and may only be enacted by the original purchaser of warranted equipment.
*Note: Some suspension components are prone to gradual wear and tear over time and therefore are not covered within the Lifetime Replacement Warranty. Exclusions to our standard Lifetime Replacement Warranty include wear and tear items such as mountings, bushings, diminished shock and stabilizer dampening resistance, finish, dents and scratches as these components and issues can wear out or occur naturally over time.
We are confident in the quality of our products, but we understand that sometimes new-model owners are hesitant to lift their vehicle due to the terms of their warranty. Rough Country's Warranty Guard has you covered - even when your manufacturer doesn't. This free protection supplements your manufacturer's warranty, guaranteeing that if you are denied repair due to having a Warranty Guard protected product on your vehicle, then Rough Country will foot the bill for your repair! For up to 5 years / 60K miles / or until your manufacturer's warranty ends, if there is a failure of a factory warranty-covered part due to installation of our suspension product, we will cover the repairs at a factory authorized shop - all you pay is a $100 deductible! Please read the terms of our program to see eligibility and terms. Click here
for complete details.
If you purchase a Rough Country Suspension product and you are not completely satisfied with any aspect of the product you may return it within 60 days for a full refund of the purchase price. Click here
for more information.
At Rough Country, our mission is to provide suspension systems and related accessories that enhance the performance and look of your vehicle. We stand behind the quality of all our products, which includes their performance as well as their compliance with NHTSA guidelines.
As a part of our ongoing quality initiatives, we have tested our product and passed the Federal Motor Vehicle Safety Standard No. 126 test. Through a series of specialized tests designed, we have ensured that the installed Rough Country suspension system did not interfere with the vehicle's Electronic Stability Control (ESC) system - now standard on new model vehicles.
ESC systems use automatic computer-controlled braking to assist the driver in maintaining control in critical driving situations. The NHTSA estimates ESC systems will prevent up to 238,000 injuries annually once all vehicles on the road are equipped with this new technology.
As part of Rough Country's continued commitment to quality and safety, our products were thoroughly tested on a closed-course and monitored by computer to ensure there was no interference with ESC systems. In third party testing a trained driver simulated a "loss-of-control" scenario causing the ESC system to activate and regain control. After analyzing the data it was proven that Rough Country products in no way interfered with on-board ESC systems.
Rough Country prides itself on offering high-quality products with an impeccable reputation for safety. This certification is yet another step in our ongoing effort to provide our market with superior products at an unbeatable value.
Call us! We understand that equipment issues can be circumstantial and we will handle each warranty claim on a case-by-case basis. Our top-notch customer service team will work with you to develop a satisfactory resolution no matter what issue you experience. Any and all cost assumed during removal or installation is expressly excluded from this warranty. Rough Country reserves the right to require proof of damages prior to issuing replacement equipment by photo or by other means of Rough Country's discretion at the time of the claim. Rough Country also reserves the right to determine proof of purchase before issuing any replacement equipment.
This warranty is exclusive and is in lieu of any implied warranty of merchantability, fitness for a particular purpose or other warranty of quality, whether express or implied, except the warranty of title. Rough Country's Lifetime Replacement Warranty expressly covers only suspension components. Damages to vehicle or any other object during the installation, use, or removal of suspension and lift components is not covered.
For consumer questions, the customer can contact a sales associate at 1-800-222-7023 or through our Contact page.