Help & FAQ

Rough Country offers industry-leading warranties on all products including a Lifetime Replacement Warranty on many suspension-related parts.

Rough Country's return policy may be viewed here. If you have any questions please call us at 1-800-222-7023.

The majority of factory pickups set about two inches high in the rear when empty. This is so the truck's rear end will not be excessively low when the truck is loaded. With most people that lift their rigs, towing and load carrying is not a priority - lifted performance, tire clearance, and vehicle "look" are the primary issues. A more level stance is desired, and extra room is needed on the front, so the tires can clear the fenders when turning. Also, a more even front-to-rear attitude improves an unladen vehicle's weight distribution which generally improves its handling when not carrying a load. Note that on most applications you have the option of altering rear lift height and /or method.

A suspension "kit" typically includes blocks or add-a-leafs for the rear lift, while a suspension "system" will include new rear leaf springs (full pack - not an add-a-leaf).

On vehicles with leaf springs mounted over the axles, the fat or tall part of the shim should face towards the bumper (i.e. the tall part of the shim on the rear leaf spring should face the rear bumper and vice versa for the front.) On vehicles with the leaf springs mounted under the axle, the fat or tall part of the shim should face towards the center of the vehicle.

You can track your shipment with the tracking number sent in your shipment confirmation email. Also, if you created a RoughCountry.com account you can check your order status and track your shipment in the Track Order area.

Our orders are shipped by FedEx ground, unless the shipment's total weight exceeds 350lbs or tires larger than 35" are ordered, then it will have to be shipped truckline freight to a commercial address.

When your order is shipped you will receive a shipment confirmation email, sent to the email you entered when placing your order, with tracking information. If you created a RoughCountry.com account you may also view the status of your order on your my account page.

If you place your order before 4:00pm (CST) your order will be shipped that day. Parts ordered must be in stock for the order to ship. Once an order has shipped, average Ground transit time is an additional 1 to 3 working days. For more information view our Shipping Policy.