Frequently Asked Questions

Rough Country's product quality, pricing, and customer service are unmatched in the industry.

Rough Country offers industry-leading warranties on all products including a Lifetime Replacement Warranty on many suspension-related parts - Read More

Rough Country's return policy may be viewed here. If you have any questions please call us at 1-800-222-7023.

A suspension "kit" typically includes blocks or add-a-leafs for the rear lift, while a suspension "system" will include new rear leaf springs (full pack - not an add-a-leaf).

The majority of factory pickups set about two inches high in the rear when empty. This is so the truck's rear end will not be excessively low when the truck is loaded. With most people that lift their rigs, towing and load carrying is not a priority - lifted performance, tire clearance, and vehicle "look" are the primary issues. A more level stance is desired, and extra room is needed on the front, so the tires can clear the fenders when turning. Also, a more even front-to-rear attitude improves an unladen vehicle's weight distribution which generally improves its handling when not carrying a load. Note that on most applications you have the option of altering rear lift height and /or method.

On vehicles with leaf springs mounted over the axles, the fat or tall part of the shim should face towards the bumper (i.e. the tall part of the shim on the rear leaf spring should face the rear bumper and vice versa for the front.) On vehicles with the leaf springs mounted under the axle, the fat or tall part of the shim should face towards the center of the vehicle.

Our orders are shipped by UPS ground, unless the shipment's total weight exceeds 350lbs or tires larger than 35" are ordered, then it will have to be shipped truckline freight to a commercial address.

When your order is shipped you will receive a shipment confirmation email, sent to the email you entered when placing your order, with tracking information. If you created a RoughCountry.com account you may also view the status of your order on your my account page.

You can track your shipment with the tracking number sent in your shipment confirmation email. Also, if you created a RoughCountry.com account you can check your order status and track your shipment in the my account area.

If you place your order before 4pm (cst) your order will be shipped that day. Parts ordered must be in stock for the order to ship and transit times are as shown. (View Map) View our shipping policy here.